NOCO - How Do You Submit A Warranty Claim - Support

How Do You Submit A Warranty Claim?

Contact us:
If you’re having a problem with your NOCO product, please contact support by emailing support@no.co. Our team will help identify the problem and answer any questions you might have about the product. If we are unable to resolve your issue and your product is still under warranty, we will provide an RMA (Return Merchandise Authorization) and request for you to send the product to us.
  • Please note that sending in your product does NOT guarantee that your product will be replaced nor confirm there is an issue with your product.

  • Please DO NOT send in your product before contacting support, or you will risk having your product returned and delay the warranty process.

Please have the following information ready when contacting support:

You will need:

  • Proof of purchase.
  • Serial number. Make sure your product is registered at no.co/register.
  • Your contact information, including your name, shipping address, email, phone number, and company if applicable.
  • Include a detailed description of the issues you are experiencing. Any photos and videos you can provide are great for helping us diagnose the problem. Please include these in the email.


Are you familiar with your product's user guide and warranty process?


Please read your product's documents before contacting support. View or download your warranty guide and user guide online.


What if your product was a gift?


Please contact us by emailing support@no.co for help with your warranty if your product was a gift and you do not have a proof of purchase.


Find your product’s serial number for:


Boost Jump Starters
Genius Chargers
GX Chargers
GEN Chargers
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Emergency Contact Information

1.800.456.6626 8AM-5PM (EST)
Monday-Friday
For non-urgent support, please Request A Callback
For Fastest Response, Use 'Chat' or 'Send a Message' Above
Write Us

The NOCO Company 30339 Diamond Parkway #102 Glenwillow, OH 44139-5400 United States of America

Request A Callback

Request A Callback

It's OK to respond via email for a faster response.

Click for emergency contact information.

Emergency Contact Information

1.800.456.6626 8AM-5PM (EST)
Monday-Friday
For non-urgent support, please Request A Callback
For Fastest Response, Use 'Chat' or 'Send a Message' Above