NOCO - Privacy Policy

NOCO Company Privacy Policy

The NOCO Company Privacy Policy was updated on January 17, 2025.

Our Privacy Notice Has Recently Changed.

Your privacy is important to the NOCO Company and our subsidiaries and affiliates (“our,” “us,” “NOCO” or “we”). This Privacy Notice (the “Notice”) explains the types of information we may collect from you or that you may provide when you visit the website https://no.co (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This Notice does not apply to information collected through any other means, including on any other website operated by a third party.

Please read this Notice carefully. If any term in this Notice is unacceptable to you, please do not use our Website or provide us with any personal information.

In this Notice, when we talk about “Personal Information,” we mean any information that is related to an identified or identifiable natural person.

This Notice does not apply to any products, services, websites, mobile applications, or content (including advertising) offered by third parties or that may be linked to or from the Website. Data collected by those third parties is covered by their own privacy notices.

1. Your Information We Collect.

Depending on your relationship with us, we may collect the following categories of Personal Information from you:

Personal details:Name, email address, telephone number, and other similar identifiers;
Account information: Account login credentials such as username and password;
Financial information: Billing and payment information (e.g., credit card information);
Device and other automatic information:IP address, browser type, browser version, browsing history, search history, and information regarding your interactions with a website, application, or advertisement. For more information, see “Information We Collect Automatically About You” below;
Views and opinions: Feedback, survey responses, and other information included within your interactions with us or otherwise provided via the Website; and
Employee and Job Applicant Information: If you are an employee or have applied for a job or other position with us, we may also collect employment information such as your name, resume/CV, educational background, language and other skills, work experiences, and job references. [The collection, use, and disclosure of your Personal Information is governed by our Employee and Job Applicant Privacy Notices.]
Communications: We may record our communications with you including chat messages or phone or video calls, such as when you utilize our chat-bot or provide us with feedback.

2. How We Collect Your Information

Information We Collect Directly From You

We may collect Personal Information that you provide to us when you use our Website or interact with us. For example, we may collect information when you browse through the Website, register or create an account, make an information request, or when you otherwise interact with us and provide your information via our Website.

Information We Automatically Collect About You

As with many websites, when you interact with our Website, we may use automatic data collection technologies to collect and log certain information about your equipment, browsing actions, and patterns, including details of your visits to our Website (e.g., traffic data, logs, other communication data, and resources that you access and use on our Website), information about your computer, mobile device, and internet connection (including your IP address, operating system, and browser type), and location data, which we collect to ensure you reside in a jurisdiction in which you are eligible for using our Website, to comply with relevant laws, and for fraud prevention purposes.

Cookies

The technologies we use for automatic data collection include cookies and pixel tags (also known as web beacons). We may store cookies (e.g., locally stored objects) on your device when you use our Website. These technologies help us speed up your future activities and improve your experience by remembering the information that you have already provided to us. Third parties operating on our behalf, such as Google Analytics, may also use these technologies to provide us with anonymous data and information regarding the use of our Website. You may block or delete these technologies from your device. However, by disabling such technologies, you may not have access to the entire set of features of our Website. For more information on our use of cookies and how to manage your preferences, please consult our Cookie Policy at https://no.co/cookie-policy.

3. How We Use Your Information

We may collect Personal Information for the following purposes:

Provide our Website and its contents to you;
Provide or improve the services requested by you, including in the context of your business relationship with us, and perform our contractual obligations;
Fulfill or meet the reason you provided the information (e.g., to respond to your email or request for information);
Communicate with you about our Website or to provide you with information or marketing materials, including promotional offers, that may be of interest to you;
Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages;
Monitor and analyze trends, usage, and activities in connection with the Website;
Comply with the law, protect or defend our interests or the interests of our customers or users of our Website if permitted by law or required to do so by law, court order, or government regulations or where we believe such action is necessary;
Help maintain the safety, security, and integrity of our Website, products and services, databases, other technology assets, and business;
System administration and to monitor the use of our Website;
Any other purpose disclosed by us when you provide the information or with your consent; and
Disclose to third parties for the performance of services provided to us, including third-party providers of services related to the operation and management of our Website, or in connection with the administration and support of the activities noted above.

Prior to using your Personal Information for a purpose other than the one for which it was initially collected, we will inform you about such new purpose if we are required to do so under applicable law.

4. With Whom We Disclose Your Information

We may disclose information about you as follows and as otherwise described in this Notice or at the time of collection:

With companies and vendors that perform services for us, including email service providers, IT and system administration service providers, payment processors, fraud prevention vendors, analytics providers, advertising partners, marketing and customer support vendors, and other service providers;
To accountants, auditors, lawyers, bankers, insurers, and other outside professional advisors to NOCO, subject to appropriate contractual obligations of confidentiality;
If you use a third party, such as Facebook, Google, or Amazon, to sign in to your account or otherwise use our Website, with such third parties;
With customs agents, regulators, and other authorities acting as processors or joint controllers based in the European Economic Area who require reporting of processing activities in certain circumstances;
Where required by law, court order, or subpoena if we believe disclosure is in accordance with, or required by, applicable law or legal process or where necessary to prevent, detect, or prosecute criminal offenses or to protect the rights, property, and safety of NOCO or others;
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
Between and among NOCO and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
With your consent or at your direction.

We may also process and disclose information to third parties if the information has been de-identified or aggregated in a way so it cannot be used to identify you.

5. How We Protect Your Information

We use reasonable security measures to protect your Personal Information and to prevent it from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We also limit access to your Personal Information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your Personal Information on our instructions and are subject to a duty of confidentiality.

Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.

6. Data Retention

We retain your Personal Information so long as necessary for the purposes for which it was collected or otherwise processed. When determining the retention period, we take into account criteria, such as the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your Personal Information are available in our retention policy which you can request by contacting us in accordance with Section 10 “How to Contact Us.”

7. Children

The Website is not directed towards children and only persons age 18 or older have permission to use our Website. We do not knowingly collect Personal Information from children under the age of 13 (or 16 where applicable by law) through the Website. If you are under 13, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Notice by instructing their children to never provide Personal Information through the Website without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us using the methods described in Section 10 “How to Contact Us,” and we will endeavor to delete that information from our databases.

8. Links

The Website may contain content, services, advertising, and other materials that link to external websites. We do not endorse and are not responsible for the content of any such external website. Please refer to the terms of use and privacy notices of the external website for more information.

9. Changes to This Notice

This Notice is effective as of the date stated at the top of this Notice. We may change this Notice from time to time. Your access of the Website after such change will be deemed acceptance of the new Notice.

10. How to Contact Us

If you have any questions or concerns about our privacy practices or about exercising your rights, you may send an email to [email protected] or call us at 1-800-456-6626. You may also write to us at: NOCO, 30339 Diamond Parkway, #102, Glenwillow, Ohio 44139 USA.

11. Promotional Emails

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.You may opt out of receiving promotional emails from us by following the unsubscribe link or instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

12. Additional Information for Residents Of California

The California Consumer Privacy Act, as amended by the California Privacy Rights Act (Civil Code Section 1798.100, et seq.) (“California Law”), provides eligible California residents with specific rights with respect to our collection, retention, disclosure, selling, sharing, and use of Personal Information. This section on “Additional Information for Residents of California” supplements this Notice and applies solely to eligible residents of the State of California. Any terms used but not defined in this section have the same meaning as defined in California Law.

Collection of Personal Information

In the preceding twelve (12) months, we have collected categories of Personal Information as discussed in Section 1 “Your Information We Collect” from the sources of Personal Information as discussed in Section 2 “How We Collect Your Information.” The business or commercial purpose for collecting that information is disclosed in Section 3 “How We Use Your Information.”

Disclosure of Personal Information

In the preceding twelve (12) months, we may have disclosed your Personal Information for a business or commercial purpose described in Section 3 “How We Use Your Information” to the categories of third parties described in Section 4 “With Whom We Disclose Your Information.”

Sales and Shares of Personal Information

We do not sell your Personal Information for monetary profit. However, we engage in certain information disclosure activities that may be considered “sales” or “sharing” under California Law. In the last twelve (12) months, we have sold or shared the following Personal Information:

<strongcategory< strong=""></strongcategory<>		Categories of Third Parties to Whom Personal Information was Disclosed That May be Considered a “Sale”/“Sharing” Under California Law
Identifiers.	To provide you with personal advertising and content	Advertisers and advertising networks
Internet or other similar network activity.	To provide you with personal advertising and content	Advertisers and advertising networks

We do not knowingly sell or share the Personal Information of consumers under 16 years of age.

California Privacy Rights

California Law provides consumers with specific rights regarding their Personal Information. The following section describes your California Law rights and explains how to exercise those rights. Your California Law rights include the:

Right to Know or Access: Request that we disclose to you your Personal Information that we collected, used, disclosed, shared, and sold.
Right to Delete: Request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see “Identity Verification”), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
Right to Correct Inaccurate Personal Information: Request that we correct any of your Personal Information that we maintain about you that is inaccurate.
[Right to Opt Out of Sales or Sharing of Personal Information: We do not sell your Personal Information for monetary profit. However, we may engage in certain information disclosure activities that may be considered “sales” or “sharing” under California Law. If we sell your Personal Information to or share such information with third parties, you may have the right to opt-out of the sale or sharing of such information. To exercise the right to opt out, you (or your authorized representative) may submit a request to us by visiting the Do Not Sell or Share My Personal Informationlink on the homepage.

If you have an opt-out preference signal enabled (e.g., the Global Privacy Control), you will automatically be opted out of the sale or sharing of your information, but we may ask you to confirm your preference if you have previously consented to the sale or sharing of your Personal Information. To download and use a browser supporting the opt-out preference signal, please visit https://globalprivacycontrol.org/orgs. If you choose to you the opt-out preference signal, you will need to enable it for each supported browser or browser extension you use.

Right to Non-Discrimination: We will not discriminate against you for choosing to exercise any of your rights. If you exercise certain rights, understand that you may be unable to use or access certain features of the Website.

Exercising Your Rights

To exercise your California privacy rights, please submit a request by using the interactive form described in this section, available at [INSERT LINK HERE] or contacting us via the methods in Section 10 “How to Contact Us.”

Identify Verification

We may require you to prove your identity to exercise certain rights. Depending on your request, we will ask for information such as your name, telephone number, email address, and/or date of last communication with us. We may also ask you to provide a signed declaration confirming your identity. We will only use Personal Information provided in your consumer request to verify your identity or authority to make the request.

Only you, your parent, guardian (if you are under 13 years of age), conservator, a person to whom you have given power of attorney, or an authorized agent may make a verifiable consumer request related to your Personal Information. You may, however, make a verifiable consumer request on behalf of your minor child if necessary. Your verifiable consumer request must provide sufficient information that allows us to reasonably verify that you are the person about whom we collected Personal Information or an authorized representative. We cannot respond to your request if we cannot verify your identity or authority to make the request. You may only make a verifiable consumer request for your right to access twice within a 12-month period.

Data Retention

Your Rights Under “Shine the Light”

In addition to your rights under California Law, California Civil Code Section 1798.83 permits California residents to request information regarding our disclosure, if any, of their Personal Information to third parties for their direct marketing purposes. If this applies, you may obtain the categories of Personal Information disclosed and the names and addresses of all third parties that received Personal Information for their direct marketing purposes during the immediately prior calendar year (e.g., requests made in 2024 will receive information about 2023 sharing activities). To make such a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident and provide a current California address for our response. You may make this request in writing by contacting us via the methods in Section 10 “How to Contact Us.”

13. Additional Information for Residents of Other States

If you are an eligible resident of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia, you may also have rights with respect to the Personal Information, also known as personal data, that we collect about you. This section supplements this Notice and applies solely to eligible residents of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia. Any terms not defined in this section have the same meaning as defined under applicable Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia privacy law, including the Colorado Privacy Act, Connecticut Data Privacy Act, Delaware Personal Data Privacy Act, Iowa Consumer Data Protection Act, Montana Consumer Data Privacy Act, Nebraska Data Privacy Act, New Hampshire Data Privacy Act, New Jersey Privacy Act, Oregon Consumer Privacy Act, Texas Data Privacy and Security Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act. Subject to certain exceptions, if you are an eligible resident of one of these states, you have certain privacy rights which may include, depending on your state of residency:

Right to Know/Access. You have the right to confirm whether we processes your Personal Information and access such Personal Information. You also have the right to obtain your Personal Information in a portable, and to the extent reasonably feasible, readily usable format that you can transmit without hinderance.
Right to Delete. You have the right to request that we delete the Personal Information you have provided to us or that we have otherwise obtained about you.
Right to Correct. You have the right to request that we correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of your Personal Information.
Right to Opt Out. You have the right to opt out of the processing of your Personal Information for the purposes of (i) targeted advertising, (ii) the sale of your Personal Information and (iii) profiling in furtherance of decisions that produce legal or similarly significant effects. Please note that we do not engage in such profiling as defined under applicable law.
Right to Appeal. You have the right to appeal our decision with regard to your request to exercise any rights described herein.

The exact scope of these rights may vary by state. You do not need to create an account with us to exercise your Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia privacy law rights. To exercise the rights described in this section, including your opt-out rights, please submit a consumer request to us by using the interactive form, available at https://no.co/consumer-privacy-request, or by contacting us via the methods in Section 10 “How to Contact Us.”

14. Additional Information for EEA Users

If you are in a country in the European Economic Area (EEA) or in the United Kingdom, you are entitled to the following explanation of the legal bases we rely on to process your Personal Information and a description of your privacy rights.

Legal Bases for Processing

The legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.

Consent

We will process your Personal Information based on your consent such as when you create an account or when you ask us to send certain kinds of marketing communications. You have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.

Our Legitimate Interests

We will process your Personal Information if doing so is necessary for our legitimate interests and your rights as an individual do not override those legitimate interests. This includes, for example, when we process your Personal Information to carry out fraud prevention activities and activities to increase network and information security, to market directly to you, to expand our business activities, to improve our services and the content and functionality of our Website, and to exercise or defend legal claims (e.g., if you bring a claim against us or we bring a claim against you, we may process your Personal Information in relation to that claim).

To Perform a Contract

We will process your Personal Information to administer and fulfill contractual obligations between us and you.

To Enable Us to Comply with a Legal Obligation

We will process your Personal Information to comply with legal obligations to which we are subject. This may include any requirement to produce audited accounts and to comply with legal process.

If you have any questions about or need further information concerning the legal basis which we rely upon to collect and use your Personal Information for any specific processing activity, please contact us as described in Section 10 “How to Contact Us.”

Your Rights

Access Your Personal Information

You have the right to obtain from us confirmation as to whether or not we are processing Personal Information about you and, if so, the right to be provided with the information contained in this Notice. You also have the right to receive a copy of the Personal Information undergoing processing.

Rectify Your Personal Information

You have the right to ask us to rectify any inaccurate Personal Information about you and to have incomplete Personal Information completed.

Restrict Our Use of Your Personal Information

You have the right to ask us to place a restriction on our use of your Personal Information if one of the following applies to you:

You contest the accuracy of the information that we hold about you, while we verify its accuracy;
We have used your information unlawfully, but you request us to restrict its use instead of erasing it;
We no longer need the information for the purpose for which we collected it, but you need it to deal with a legal claim; or
You have objected to us using your information, while we check whether our legitimate grounds override your right to object.

Object to Our Use of Your Personal Information

You have the right to object to our use of your Personal Information where our reason for using it is based on our legitimate interests or your consent (rather than when the reason for using it is to perform an obligation due to you under a contract with us).

Delete Your Personal Information

You can ask us to delete your Personal Information if:

We no longer need it for the purposes for which we collected it;
We have been using it with no valid legal basis;
We are obligated to erase it to comply with a legal obligation to which we are subject;
We need your consent to use the information and you withdraw consent;
You object to us processing your Personal Information where our legal basis for doing so is our legitimate interests and there are no overriding legitimate grounds for the processing.

However, this right is not absolute. Even if you make a request for deletion, we may need to retain certain information for legal or administrative purposes, such as record keeping, maintenance of opt-out requirements, defending or making legal claims, or detecting fraudulent activities. We will retain information in accordance with Section 6 “Data Retention.”

If you do exercise a valid right to have your Personal Information deleted, please keep in mind that deletion by third parties to whom the information has been provided might not be immediate and that the deleted information may persist in backup copies for a reasonable period (but will not be available to others).

Transfer Your Personal Information to Another Service Provider

You may request that we transfer the Personal Information you have provided us with to you or another service provider in electronic copy. This applies to Personal Information we are processing to service a contract with you and to Personal Information we are processing based on your consent.

To exercise any of these rights, please contact us as described in Section 10 “How to Contact Us.”

Make a Complaint

If you have any concerns or complaints regarding our processing of your Personal Information, please contact us as described Section 10 “How to Contact Us” and we will do our best to answer any question and resolve any complaint to your satisfaction.

If, for whatever reason, you feel we do not meet the standards you expect of us, you also have the right to make a complaint to your local supervisory authority:

EU Data Protection Authorities (DPAs) whose contact information is available here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
Swiss Federal Data Protection and Information Commissioner (FDPIC) whose contact information is available here: https://www.edoeb.admin.ch/edoeb/en/home/deredoeb/kontakt.html

Information Commissioner’s Office (United Kingdom) whose contact information is available here: https://ico.org.uk/global/contact-us/

International Transfers

International data transfers refers to transfers of personal data outside of the European Economic Area, or, for persons outside of the European Economic Area, outside of the country in which they are based. Your information, including Personal Information, will be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those of your jurisdiction.

We ensure that appropriate safeguards are implemented to secure such data transfers in compliance with applicable data protection laws, including when we transfer your Personal Information from the European Economic Area to our headquarters in the United States. [We have implemented EU Standard Contractual Clauses to cover our international data transfers and a copy of these clauses can be obtained by contacting us in accordance with Section 10 “How to Contact Us.”]

15. Additional Information for Residents of Canada

If you are located in Canada, the Personal Information Protection and Electronic Documents Act and applicable provincial privacy legislation (collectively, “Canadian Privacy Laws”) govern the collection, use, and disclosure of Personal Information by organizations in the course of commercial activities. If you are located in Canada, this Section 15 “Additional Information for Residents of Canada” applies to you. Additionally, in certain Canadian provinces, provincial privacy legislation will apply to you, namely, for the Province of Alberta - the Personal Information Protection Act (Alberta), for the Province of British Columbia - the Personal Information Protection Act (British Columbia) and for the Province of Quebec - the Act respecting the protection of personal information in the private sector also applies to you and the expression “Canadian Privacy Laws” therefore also includes reference to these provincial laws. If you live in Canada and any part of our general Privacy Notice conflicts with this section, this Section 15 “Additional Information for Residents of Canada” governs to the extent of the conflict.

Personal Information

Under Canadian Privacy Laws, Personal Information means any information about an identifiable individual, which may, in certain circumstances, include information gathered from your use of the Services.

Consent

In Canada, express or implied consent is the legal basis upon which organizations may collect, use, and disclose Personal Information. Accordingly, Personal Information will only be collected, used, and disclosed by us for the purposes described above in this Privacy Notice under the heading “How We Use Your Information,” with your express or implied consent. We will collect your express consent for any sensitive Personal Information that we may collect, use, or disclose. Otherwise, your continued use of the Services signifies your consent to our collection, use, and disclosure of your Personal Information as described in this Privacy Notice, as it may be amended from time to time after you have been informed of any such amendment. Your continued use of the Website after having been informed of any amendment to this Privacy Notice will be deemed a consent by you to any such amendment; if you do not agree with this Privacy Notice or any amendment, do not access the Website.

If you provide personal information of a third party to us, you represent that you have complied with the requirements of Canadian Privacy Laws with regards to its collection before providing it to us and for us to use and disclose as set out in this Privacy Notice.

Online Behavioral Advertising

With respect to the information that we collect using cookies or similar technologies that we have described above, you can opt out of several third-party ad servers’ and networks’ cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada and an opt-out tool created by the Network Advertising Initiative. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

Your Rights

Withdrawal of Consent

Under Canadian Privacy Laws, you have the opportunity to withdraw your consent at any time to our collection, use, or disclosure of your Personal Information, subject to reasonable prior notice and applicable legal and contractual restrictions. Depending on the nature of the Personal Information for which you choose to withdraw your consent, if you do withdraw your consent we may not be able to provide our products and services to you; we will explain the implications of withdrawing consent to you when we receive your notice of withdrawal. If you withdraw your consent in respect of any Personal Information that has been provided to third parties, we will advise such third parties of your withdrawal to the extent required by Canadian Privacy Laws.

Right to be Informed

You have the right to be informed about the Personal Information that we collect, use, process, disclose, retain, and have deleted about you. You may request additional information to clarify the extent of your consent.

Right to an Accounting

You have the right to receive an accounting of the categories of third parties to whom we have disclosed your Personal Information.

Rights of Access, Correction

You have the right to access the Personal Information we maintain about you and you have the right to correct or supplement your Personal Information if it is inaccurate or misleading and to have it completed if it is incomplete. Where appropriate, you also have the right to have Personal Information that you have corrected or supplemented transmitted to third parties who have had access to your Personal Information.

Right to be Notified of a Data Breach

If you are in Quebec, you have the right to be informed of a confidentiality breach involving your Personal Information that may cause you a serious harm. If you are in the rest of Canada you have the right to be informed of a breach of security safeguards affecting your Personal Information where there is a real risk of significant harm to you.

Right to Lodge Complaints

You have the right to lodge a complaint about our collection, use, or disclosure of your Personal Information with the Office of the Privacy Commissioner of Canada and any applicable provincial privacy commissioner’s office having jurisdiction.

Additional Rights in Quebec

If you are in the province of Quebec, you have the following additional rights:

Right of Deletion

You may request under certain circumstances the deletion of your Personal Information.

Right to Data Portability

As of September 22, 2024 you will have the right to be provided, in a structured, commonly used and machine-readable format, with a copy of your Personal Information or to have it transferred directly to another entity or person.

To exercise the above rights, please get in touch with us using the contact information provided in Section 10 “How to Contact Us.” We will consider and process your request within a reasonable period of time and in any event within thirty days of receipt of your request or such longer time as we may be permitted under Canadian Privacy Laws. Please be aware that under certain circumstances, Canadian Privacy Laws may limit your exercise of these rights.

If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

If we refuse to rectify your Personal Information, we will attach a statement to the record that sets out the reason why we have refused to make the rectification.

We will also retain the Personal Information that has been the subject of an access request or a rectification request for as long as necessary to allow you to exhaust any recourse provided by law.

International Transfers

As noted above in this Privacy Notice, your Personal Information may be transferred to and stored at a location outside of your jurisdiction of residence. Please note that local data protection laws where your Personal Information is stored or processed may not provide as much protection as the data protection laws in force in your jurisdiction of residence, but we nevertheless ensure that we take reasonable steps to ensure that your Personal Information will not be used by such persons storing or processing the information for any purpose other than assisting us for the purposes described in this Privacy Notice. If you would like to receive more information about our policies and practices with respect to our use of service providers outside of Canada who handle your Personal Information or if you have any questions about our collection, use, disclosure, or storage by any service providers outside of Canada on our behalf, please contact us at the address contained in Section 10 “How to Contact Us” above.

If you provide Personal Information of a third party to us, you represent that you have complied with all the obligations imposed by Canadian Privacy Laws regarding the transfer of Personal Information outside the jurisdiction of residence.

Business Transfers

Where we disclose your personal information in the event of a business transfer described in our Privacy Notice above, we will ensure that the information is treated confidentially by the parties to the transaction and that the information will be protected by security safeguards appropriate to its sensitivity. If the transfer is completed we will require that the parties to the transaction continue to treat your Personal Information in accordance with Canadian Privacy Laws.

Service Providers

Where we disclose Personal Information to services providers, we ensure that they are bound by contractual obligations to:

Use Personal Information only for providing the service;
Refrain from disclosing or communicating Personal Information without our consent;
Implement rigorous security measures;
Allow us to audit these measures;
Notify us immediately of a confidentiality breach; and
Destroy Personal Information at the end of the contract.

Electronic Marketing Messages

We send electronic marketing messages for the purposes described above in this Privacy Notice, however, notwithstanding the opt-out policy described in Section 11 “Promotional Emails,” Canada’s anti-spam legislation contains special rules that regulate the way in which we may send these electronic messages to you. If you are located in Canada, we will only send electronic marketing messages to you if we have your prior opt-in consent, unless an exception or a specific form of implied consent applies. You may learn more and sign up for our electronic mailing list by clicking here.

Information Security and Governance

Our internal policies and practices provide for:

a framework applicable to the use, communication, retention, and destruction of Personal Information;
the roles and responsibilities of our employees throughout the life cycle of the Personal Information; and
a process for handling complaints concerning the protection of Personal Information.

Each employee who uses Personal Information is bound by confidentiality obligations and has received appropriate training. In addition, each employee may only access Personal Information that is necessary for the performance of his or her duties. In the event of a breach, our governance policies and practices provide for sanctions.

16. Additional Information for Residents of Australia

Applicable Privacy Requirements

For users accessing the Website in Australia, applicable privacy requirements we comply with include the Privacy Act 1988 (Cth) including the Australian Privacy Principles, the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), and any mandatory standards or industry codes. In this section of the Privacy Notice, the term “Personal Information” includes the meaning given to “Personal Information” under the Privacy Act 1988 (Cth).

Using Personal Information

If we use your Personal Information to contact you and you would prefer us not to, or if you indicate a preference for a method of communication, please let us know and we will respect your preference. When your choice is to continue to deal with us, we take it that you agree to and consent to our using your Personal Information, provided we follow the approach we explain in this Privacy Notice and comply with the law.

Sharing and Disclosing Your Personal Information

Residents of Australia accessing and using the Website are notified that their Personal Information may be held and processed overseas. Overseas countries where your data may be stored include the United States. When we pass on or share your Personal Information in this way, we comply with applicable law and take steps to ensure it is treated in the same way that we would treat it. Where reasonably possible, we seek to work with information and records from which Personal Information has been removed.

Requests for Access to Your Personal Information and Complaints About Privacy

You may wish to contact us to request access to your Personal Information, to seek to correct it or to make a complaint about privacy. Our contact details are set out in Section 10 “How to Contact Us.”

We will respond to your request for access to Personal Information we hold about you as soon as we reasonably can, even if we are unable to provide you with access (such as when we no longer hold the information).

We do not impose any charge for a request for access, but we may charge you a reasonable fee for our costs associated with providing you with access and retrieval costs.

For complaints about privacy, we will establish in consultation with you a reasonable process, including timeframes, for seeking to resolve your complaint.

17. Additional Information for Other Users

If you are located in a jurisdiction not specifically mentioned above, you may also have certain rights with respect to your Personal Information that we collect as a data controller. For example, you may have the following rights:

Right to access your Personal Information;
Right to receive a copy of your Personal Information, including in a machine readable format;
Right to delete your Personal Information;
Right to update your Personal Information;
Right to correct inaccurate, out-of-date, or irrelevant Personal Information;
Right to anonymization, blocking, or deletion of unnecessary or excessive Personal Information or Personal Information processed in noncompliance with applicable law;
Right to receive information about public and private entities with which we have shared your Personal Information;
Right to information about the possibility of denying consent and the consequences of such denial;
Right to revoke consent;
Right to confirm that we are processing your Personal Information;
Right to restrict our processing of your Personal Information; and
Right to object to or opt out of direct marketing from us.

If you would like to exercise your legal rights, please contact us as described in Section 10 “How to Contact Us.” We will process your request in accordance with any applicable legal requirements.

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