Great Customer Service!

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Fred Frazier

5/11/2018

41 of 47 people found the following review helpful.

Great Customer Service!

BRAVO! Miss Dakota BRAVO!

My unit was given to me as a gift, and worked like a charm for about 6mo. Then out of nowhere, plugged the unit up for it's normal charge 20% blinking red light. Charged for the required time frame, and no luck. Unit stayed on 20% blinking red light, no matter what I did. So I reached out to customers service via email , and the next day Ms. Jasmine Dakota responded back with a detailed description of what to do and how to do it. With the shipping battery laws, I got a little bit confused. So sent another email, and Ms. Dakota was yet again extremely helpful and detailed orientated got me through it. Long story short, after several corresponding e-mails, I got the unit sent back to Noco. Knew when it arrived, when it was tested and when the new one would be shipped out back to me.
It was a pleasure to deal with someone so professional and extremely detailed as Ms. Dakota, she is a prime example of what customer service should be. On a scale of 1-10, 10+.......
I was extremely lucky to get someone on my case who truly cares and takes their job seriously enough to go the extra mile or 2.. .

FANTASTIC JOB!!!
NOCO, MS. DAKOTA DESERVES A RAISE OR BONUS. SHE IS TRULY THAT GOOD, OUTSTANDING PERFORMANCE.....

FRED FRAZIER...

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