NOCO - Help Desk Specialist - Careers

Help Desk Specialist

LocationGlenwillow, OH DepartmentSales Employment Type: Full Time Compensation DOE


The NOCO Company is searching for a Help Desk Specialist, who will be responsible for troubleshooting, problem resolution and education of our products with customers and end-users.


  • Answering and responding to incoming telephone, email and live chat support requests.
  • Accurately logging and documenting support case information into a call tracking system.
  • Evaluate and prioritize incoming support requests
  • Increase your knowledge of our products to provide effective first-level support, escalating support cases as needed.
  • Following up on support cases to assure satisfaction, and provide an amazing customer experience.
  • The desire to increase customer satisfaction and deepen customer relationships.
  • Ability to work in a team and communicate effectively.


  • 2-5 years’ of technical or customer support experience
  • Basic analytical problem-solving skills are essential.
  • The ability to communicate effectively is required.
  • Excellent customer service orientation is vital.
  • Telephone courtesy is critical.